Privacy Policy - Heritage Heating and Cooling

At Heritage Heating and Cooling, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.heritagehvacnwa.com,1 or interact with us online. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website.

1. Information2 We Collect

  • We may collect personal information from you in a variety of ways when you interact with our website, including but not limited to:

  • Directly from You:

  • Contact Information: When you fill out a contact form, request a service, schedule an appointment, or subscribe to our newsletter, we may collect your name, email address, phone number, and physical address.

  • Service Details: Information about your HVAC system and service needs when you request a quote or book an appointment.

  • Communications: Records of your correspondence with us, such as emails, phone calls, or chat messages.

  • Automatically Collected Information:

  • Usage Data: When you visit our website, our servers automatically record information that your browser sends.3 This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

  • Cookies and Tracking Technologies:4 We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. Cookies are small data files stored on your device that help us improve your experience, analyze site usage, and support our marketing efforts. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

  • We use the6 information we collect for various purposes, including:

  • Providing Services: To schedule and perform HVAC services, process payments, and communicate with you about your appointments and service requests.

  • Customer Support: To respond to your inquiries, provide customer service, and address any issues you may have.

  • Improving Our Website and Services: To understand how you use our website, analyze trends, and make improvements to our site's functionality, content, and the services we offer.

  • Marketing and Promotions: To send you promotional materials, newsletters, special offers, or other information that may be of interest to you, in accordance with your communication preferences.

  • Security: To detect, prevent, and address technical issues, fraud, or other security vulnerabilities.

  • Compliance: To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

  • We value your privacy and do not sell your personal information to third parties. We may share7 your information with:

  • Service Providers: Trusted third-party vendors and contractors who perform services on our behalf, such as payment processing, website hosting, analytics, marketing assistance, and customer support. These providers are obligated to8 protect your information and only use it for the purposes for which we disclose it to them.

  • Legal Requirements: If required to do so by law or in response to valid requests by9 public authorities (e.g., a court order or government agency).

  • Business Transfers: In connection with, or during negotiations of,10 any merger, sale of company assets, financing, or acquisition of all11 or a portion of our business by another company.

  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable technical, administrative, and physical12 security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your13 Choices and Rights

You have certain rights regarding your personal information:

Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the14 unsubscribe link provided in those emails. Please note that even if you opt out of marketing15 communications, we may still send you non-promotional communications, such as service confirmations or updates about your account.

Access and Correction: You may request access to the16 personal information we hold about you and request that we correct any inaccuracies.

Do Not Track: Our website does not currently respond to "Do Not Track" signals.

To exercise any of these rights, please contact us using the information provided below.

6. Children's17 Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personally identifiable information from children18 under 13. If we become aware that we have collected personal information from a child under the age of 13 without verification19 of parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to20 reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy21 Policy on this page and updating the "Last Updated" date at the bottom of this policy. We encourage you to review this Privacy Policy periodically for any changes.22

8. Contact Us

If you have any23 questions or concerns about this Privacy Policy or our data practices, please contact us:

Heritage Heating and Cooling

479-222-1035

info@heritagehvacservices.com

https://www.heritagehvacservices.com

Last Updated: June 18, 2025